FAQ

Company Information

Can I buy Nature’s Aid online? 


Some of our retailers have online or e-store (e.g. Amazon) components from which Nature’s Aid can be purchased. Please see our retailer’s sites for more information or go to our Find a Retailer page.

Where can I buy Nature’s Aid?

Nature’s Aid products are currently sold in quality health food stores, pharmacies and other retailers across Canada, as well as select e-retailers. We are currently in the process of introducing Nature’s Aid products to other markets.
To find a retailer near you, visit our Find a Retailer page.

Nature’s Aid Skin Gel

Is Nature’s Aid safe to use on pets?

Yes. Like your skin, your pet’s skin needs nourishment too and Nature’s Aid even has a “just for pets” version of our product. Visit our pet website for more information.

Is Nature’s Aid safe for babies? 


Yes, Nature’s Aid skin gel is safe and gentle enough to use on your baby’s skin.

Will Nature’s Aid help with psoriasis or eczema? 


For many of our customers, Nature’s Aid skin gel has demonstrated an ability to help soothe and heal skin conditions including: skin irritations, psoriasis, eczema, and many others. Please be sure to always follow the instructions and guidelines of your physician and if your skin condition does not improve or gets worse, please discontinue use and consult a doctor.

How much Nature’s Aid skin gel do I need to apply? 


The amount of Nature’s Aid skin gel applied depends largely on the reason you are using it and the area you are applying it. For more information on how to use this product, please see our page on the many uses of Nature’s Aid skin gel.

The new label also has new ingredients listed, were these ingredients always there or did you change the formula?

The short answer is no; we have not changed the formula. The ingredients that are listed on the new label have always been in Nature’s Aid’s formulation. However, as new owners, we saw an opportunity to improve the formula by using a higher quality, medical grade Aloe Vera. Purer than the Aloe Vera used by the previous owner, this change is why you may have noticed a slight change in colour, smell or texture. This purer form of aloe has no colour, which is why you will no longer see a green tint. It does not mask the natural scent of tea tree, rosemary and witch hazel, giving the gel a slightly stronger smell.

The additional ingredients listed on the label play a significant role in stabilizing and preserving the gel and making the product useful for consumers. Without these components, our essential ingredients would not remain blended, would be watery, and would only have a shelf life of a couple of weeks, if that.

For more information about the label change, check out our recent post – Why we Changed the Label

For more information about these ingredients, visit our ingredients glossary.

Nature’s Aid did not work for my skin condition although it is listed on your product uses page. Is there something wrong with my bottle?

While the uses for Nature’s Aid are seemingly endless, its effectiveness for each individual issue can vary from person to person and case to case.

Are Nature’s Aid’s products gluten free?

Based on product composition, gluten is not expected to be present in any of Nature’s Aid products. However, these products are not routinely tested for its presence, therefore there is always a risk this substance may be present as a result of the specific characteristics of the raw materials and/or of the manufacturing process.

I am having trouble getting my pump on my bottle flowing, is there anything I can do to address this issue?

We are aware that some of our pumps do not get going as quickly as they should. We have taken steps to address this issue and in the future no pumps should have this problem. However, if you are having trouble with your pump, first give it 30-40 quick pumps, and you should be able to get the gel flowing. If that still does not work, please contact us and will send you a replacement pump at no cost.

I do not see an expiry date on my bottle, what is Nature’s Aid’s shelf life?

The reason we chose not to include an expiry date is because we would not want customers to throw away a perfectly good bottle our Nature’s Aid just because of an arbitrary date. As Nature’s Aid is a natural product, its shelf life can vary demanding on how and where it is stored, but our general recommendation is 18 months to 2 years. You can usually tell if Nature’s Aid has expired when you see a significant change in colour (some colour change can occur), change in texture, or change in smell.

In what sizes does the Nature’s Aid gel come in?

Nature’s Aid can is available in 25ml, 125ml, 500ml, and 1L bottles. Larger sizes are available in select stores.

Safety Information

Is Nature’s Aid safe for babies? 


Yes, Nature’s Aid skin gel is safe and gentle enough to use on your baby’s skin.

Is Nature’s Aid skin gel safe for pregnant women? 


Yes, Nature’s Aid skin gel is safe for pregnant women to use. Some people have asked about the Rosemary in our gel which in pregnancy is considered possibly unsafe when used orally in medicinal amounts (very high amounts), as it might have uterine and menstrual flow stimulant effects. However, in Nature’s Aid’s case, because the amount of rosemary in the gel is relatively small and it is only used topically, it is completely safe to use while pregnant.

Can I use Nature’s Aid skin gel internally or inside my mouth? 


Although Nature’s Aid is a natural product, it was developed and produced to be used topically; therefore we do not recommend using Nature’s Aid skin gel internally or inside your mouth. NEVER swallow Nature’s Aid skin gel.

Should I feel a stinging sensation when I apply Nature’s Aid skin gel? 


When Nature’s Aid skin gel is applied to open wounds, raw, or tender skin, it is completely normal to experience a slight stinging or burning sensation.

Our Ingredients

Do all Nature’s Aid products contain its 5 main ingredients? 


Nature’s Aid’s 5 main ingredients are some of the most effective and proven natural ingredients on the market and for that reason we try to include Aloe Vera, Tea Tree, Vitamin E, Witch Hazel and Rosemary where suitable in all of our products. For more information about the ingredients in each of our products, please see our product page.

Where are Nature’s Aid’s ingredients sourced? 


The majority of Nature’s Aid’s ingredients are sourced from North America and Europe. We make every effort to source our ingredients in an environmentally responsible fashion and where possible, we source our ingredients locally

Product Uses

Is Nature’s Aid safe to use on pets?

Yes. Like your skin, your pet’s skin needs nourishment too and Nature’s Aid even has a “just for pets” version of our product. Visit our pet website for more information.

Nature’s Aid did not work for my skin condition although it is listed on your product uses page. Is there something wrong with my bottle?

While the uses for Nature’s Aid are seemingly endless, its effectiveness for each individual issue can vary from person to person and case to case.

Where To Buy

Can I buy Nature’s Aid online? 


Some of our retailers have online or e-store (e.g. Amazon) components from which Nature’s Aid can be purchased. Please see our retailer’s sites for more information or go to our Find a Retailer page.

Where can I buy Nature’s Aid?

Nature’s Aid products are currently sold in quality health food stores, pharmacies and other retailers across Canada, as well as select e-retailers. We are currently in the process of introducing Nature’s Aid products to other markets.
To find a retailer near you, visit our Find a Retailer page.